Service delivery is our game. We are not a software company. Our Employer Specialists make a large number of outreach attempts every day to build strong partnerships for our partner campuses. Once we start to build a connection, our only goal is to handle the employer's request. We keep them informed throughout the process of finding potential candidates, while providing students with the exact process needed to notify the employer of their interest.

We use a year-round strategy to connect with students. While emails can be helpful, we prefer a more proactive approach. We visit classrooms every semester to inform students about our services. After these info sessions, we reach out to students almost immediately. Our campus recruiters then offer personalized career coaching, staying in touch weekly. Faculty referrals also help us connect with students.

Text messages are our best friend. Why? Because that’s how most students communicate. E-blasts to students don’t work. Do we use phone calls, Zoom, email, and other resources? Of course, but much of sending students targeted jobs, follow-up, and scheduling appointments is done via text.

Absolutely. Without faculty, our access to students would be limited. We start each semester by meeting with faculty and conducting a custom needs analysis. After hearing their insights and identifying the employers or jobs that seem to be a strong fit for students in their classes, we incorporate that information into our one-on-one conversations with students.

This is where we spend a lot of time. To start on the qualitative side, nearly all of our conversations with students, faculty, and employers are documented (case management). These conversations help colleges understand the journey from meeting a student to work experience. On the quantitative side, we are constantly updating the metrics we cover. For basics, we track our total outreach, number of placements, employer partners, and more. However, we like to dive deep with insightful metrics such as the number of times a student applied to a work experience opportunity versus the number of targeted opportunities sent their way, how many students are responsive and available for work experience, and much more.

We complement the work of campus staff rather than duplicate it. While campus staff handle workshops, counseling, and advisory boards, our team focuses on connecting students to paid work experiences, ensuring the process is documented from start to finish.